Visitor Experience Coordinator
The Visitor Experience Coordinator at the Contemporary Art Museum St. Louis (CAM) plays a pivotal role in ensuring a seamless and enriching experience for our visitors. Responsibilities will encompass various facets of visitor engagement, including welcoming and stewarding visitors, museum store operations and merchandise, supporting CAM’s events and private event operations, and training Visitor Experience Associates. Additionally, the Visitor Experience Coordinator helps meet financial goals related to sales in the CAM Shop (in-person and online). This position is full-time and reports to the Visitor Experience and Events Manager (VEEM).
Responsibilities
Visitor Experience
/ Manage and oversee the CAM front desk by providing exemplary customer service and knowledge to visitors
/ Receive incoming inquiries from the public by phone or email and distribute to staff as needed
/ Help train, supervise, and coach visitor experience associates on customer service, CAM mission and values, Shop product knowledge, and operational procedures
/ Assist the VEEM in supervising and supporting the VEA team to ensure high-quality visitor interactions
/ Support for the VEEM during events through assisting with training of event staff and as an on-site manager when the VEEM is unavailable
/ Assist the VEEM with private event setup and for CAM public events
/ Performs other related duties as required
Management and Merchandising of CAM Shop
/ Manage the operations and inventory of the Shop in-person and online
/ Extensive use of Shopify inventory management system on behalf of the Museum; includes maintaining updated inventory, item descriptions, shipping information, etc.
/ Maintaining the purchase order system and vendor relationships for store merchandise; includes artist consignment relationships
/ Collaborate with the Marketing and Communications team to develop Shop promotions to optimize sales and enhance the visitor experience through merchandise selection
/ Help take photos for social media promotion of CAM events and visitor experience as well as Shop merchandise and sales
/ Monitor trends and design appealing displays and layouts for the in-person store to attract visitors, working with CAM brand and templates
/ Collaborate with the Curatorial team to identify opportunities for new merchandise that aligns with the Museum's exhibitions, featured artists, and event offerings
/ Organize and complete year-end inventory
/ Generate monthly reports on Shop sales, merchandise performance, and inventory; monitor budget, working within agreed upon parameters
/ Analyze data to provide insights and recommendations for improving operations
/ Create presentations for new incoming items to the in-person and online store front
/ Performs other related duties as required
Qualifications
/ A minimum of 2 years of related experience as part of a front-facing team, including retail; museum experience preferred
/ Proficiency in customer service, inventory management, and reporting tools/software
/ Strong organizational skills with the ability to multitask and prioritize effectively in a dynamic environment
/ Excellent communication and interpersonal skills
/ Friendly and welcoming demeanor, with an appreciation for accessibility and inclusion
/ Strong attention to detail
/ Reliable and punctual
/ Ability to be proactive and take initiative
/ Ability to stand in galleries for long periods of time
/ Ability to work weekends, some holidays, and evenings
/ Ability to lift at least 25 lbs
/ Interest in and/or curiosity about museums and contemporary art
/ Demonstrated commitment to values of diversity, equity, accessibility, and inclusion.
Working Schedule
The required working schedule for this position is during Museum open hours (Wednesday, Thursday, Saturday, and Sunday, 9:00am-5:00pm, and Friday, 1:00pm-9:00pm). Working nights and weekends is expected as required for normal scheduling and events.
Compensation
This is a full-time position. Compensation is competitive and commensurate with qualifications and experience. The salary range for this position is $43,000–$51,000 annually.
CAM’s benefits package includes:
/ Employer paid medical insurance
/ Dental and vision insurance
/ Voluntary life insurance
/ Flexible spending account
CAM offers generous time off, including nationally observed holidays, vacation, sick, paid time off, volunteer time off, and various leave policies.
Application Instructions
To apply, you must create a free account for Submittable. You will be asked to upload a cover letter and resume. Applications will be accepted until the position is filled, but priority consideration will be given to those received by April 30.
We are committed to providing an inclusive and accessible hiring process. If you require reasonable accommodations to participate in an interview, complete an application, or any part of the hiring process, please contact Jenna McNeal at jmcneal@camstl.org to discuss your needs.
Diversity, Equity, Accessibility, and Inclusion:
The Contemporary Art Museum St. Louis is committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We will continually strive to achieve a welcoming environment in all our spaces, where staff, artists, board, and community feel reflected and valued for their unique perspectives and backgrounds. DEAI values will guide and impact all the decisions the museum makes, both internal and external, so that we are choosing a path toward ongoing transformation. We embolden ourselves to carry out these values by:
/ acknowledging our place in and actively working against our national problem of systemic racism and white supremacy;
/ ensuring that underrepresented voices are included and heard;
/ seeking out and building partnerships that represent our DEAI values;
/ continuing to be a free gathering space and an open forum for ideas.
We enthusiastically take on the work of change. To remain true to these core values, we will hold ourselves accountable through a perpetual process of reflection and responsive action.
About the Contemporary Art Museum St. Louis
The Contemporary Art Museum St. Louis works to enrich lives and inspire curiosity, creativity, and learning through experiences with contemporary art. Focused on a dynamic array of changing exhibitions, the Museum reflects and contributes to the global cultural landscape while engaging thousands of visitors through a wide array of public programs. CAM nurtures the creative minds of our city’s youth through free, in-depth art education, making a long-lasting impact on the community. We are a site for discovery, a welcoming space, free and open to all.
CAM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, disability, age, family responsibilities, national origin, or veteran status. We value a diverse workforce and an inclusive culture.
Learn more and apply through CAM’s official portal at camstl.org/jobs.
We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. If most of this job description describes you, we encourage you to apply.